An Inspiring Experience
Guest post by Maddi Boudreau, a NIH Patient Advocate Volunteer
Back in November, I had an inspiring interaction with consumers at NIH’s Adult Services clinic. A couple approached me and asked what my role is as a Patient Advocate Volunteer. After explaining that I was there to support them in any way I could, they became interested in all of the programs that Northeast Integrated Health has to offer. The couple has two young children who may be eligible for services. Their oldest son has autism so I told them about the services that are available at our Kelly clinic. The couple, who are both consumers, had many questions about how NIH could help them and how I could assist them as a Patient Advocate. I handed them consumer needs sheets, which has a list of topics, programs and services on it to help guide our conversation.
The couple seemed very interested in community events offering food as well as Christmas programs for their children. After assisting this family, I felt like I was helping to make a difference. I advised them on potential steps to take and it was very rewarding for me. Before heading to their appointment, the couple said they hoped I would be their son’s doctor at Kelly because I had been so helpful to them. Their comment impacted me and has driven me even more to move forward in my career. I am looking forward to more experiences like this one.