Goal Setting and Skill Building
NIH is fortunate to have 8 active Patient Advocates who all come from different backgrounds. Our volunteers joined the program for different reasons but most of them strive to improve their skills. I interviewed Chuck, one of our Patient Advocates, and gained insight into his decision to join the program.
On the skills he has that will help him succeed as a Patient Advocate: “I think I’m a people person. I have a good instinct for what people need and what’s in my power to be taken care of and what’s not.”
His thoughts on the program: “This is the first real job that I’ve had.”
On the skills he wants to build: “I want to get customer service experience and [improve] time management, multi-tasking skills.”
At times, Chuck finds aspects of his volunteer position challenging but he is willing to push himself out of his comfort zone. For example, approaching people is a challenge so he began setting goals of how many people to approach per day. This will ultimately help him strengthen his skills and grow as a person. We are thankful that Chuck takes time out of his day to volunteer and put smiles on people’s faces!